01 Maintenance and security
Updates and monitoring, handled every month.
What separates a good WordPress site from a fragile one is the care it gets after launch. We take on the updates, monitoring, backups and vulnerability fixes every month, and report what we did in plain language, without the jargon.
Is this you?
- The agency that built your site can't be reached, and nobody has touched it since
- You were told "updating might break something", so it hasn't been updated in years
- You pay a maintenance fee but can't tell what you're getting for it
- You want someone you can call on right away if the site is hacked or stops displaying properly
What we do
Updates are tested on a copy first
Before anything reaches the live site, we check how it looks and works on staging (a copy of your live site). If something's wrong, it doesn't go live.
Vulnerabilities handled the same day
When a vulnerability is reported in a plugin or theme you use, we deal with it that day. If there's no fix yet, we take a stopgap step such as disabling it, and let you know.
Backups stored somewhere else
We save a backup every day, away from your server. We also restore from it regularly to make sure it actually works.
24/7 uptime monitoring
If the site goes down, we get an alert and start looking for the cause straight away.
A monthly report
What was updated, what changed, and whether any attacks were blocked, on a single page you can read in a minute.
Priority help when something goes wrong
If the site is hacked or the layout breaks, restoring it comes before any other work. You can ask for help in a few clicks on the client support form.
How it starts
2
Handover
It's fine if you don't know the logins or whose name the hosting is in. We start by getting that access back, together.
3
Monthly maintenance
We go over the whole site first and fix what needs fixing, then the monthly care begins.
What stays with you
- Your domain, hosting and licences all stay in your name
- You hold the administrator account
- No minimum term and no cancellation fee
- If you leave, we hand over your logins and a record of how everything is set up
- You keep posting news and changing photos yourself, as before
FAQ
We have a contract with our current agency. Can we switch?
Yes. We check whose name the contracts are in and what logins exist, then walk you through the handover. If dealing with the previous company is difficult, talk to us about that too.
How much does it cost?
Light is ¥11,000 / month, Standard ¥22,000 / month and Business ¥44,000 / month, tax included. See the pricing page for the differences.
Can you make small changes for us?
Yes, within the plan: up to 30 minutes a month on Standard and up to 2 hours a month on Business. We also set things up so you can change text and photos yourself.
How do we reach you if something goes wrong?
Clients can request help by picking options on the client support form and sending it. We also take requests on LINE.
Does our site even need maintenance?
Start with the free check to see what's visible from outside. If you don't need us, we'll say so.